The customer journey is something everyone can imagine. A customer journey is the experience a customer has from A to Z with your company. Everyone also knows the good examples such as a Amazon that you get a pleasant experience with, from Google to the webshop, service and delivery. With a Use Case you can map out which steps a customer needs to take, for example to order, to return it or to ask a service-related question. The smoother a customer moves through these processes, the more positive the experience. What is a use case? A Use Case is a […]

A PIM system is a product information management system, a piece of software in which you register all product information from features to description and from video to images per product. When do you use a PIM system? A PIM system is often used if there are many products and if a lot of additional product information is used and in many different systems. For example, if you have a webshop, feeds with Omnichannels, ERP system, a separate e-mail marketing system and so on. The more systems, the more convenient it is to record all information in 1 place. This […]

An API is an Application Programming Interface, which means that two different types of software can communicate with each other. An API connects business processes, software and data in a simple way. They are agreements (in the form of code) to exchange data between two systems. Examples of interfaces that often occur are interfaces between the webshop and ERP, PIM, Omnichannels, e-Mail Marketing and CRM software. What does the term “API-driven eCommerce” mean? It is a mix of e-commerce functionality visible through API (application program interface). An API basically sets the rules for how software should work together and communicate […]

Robotic process automation (or RPA) is technology designed to automate business processes that are rules-based, structured, and repetitive. It is (in a nutshell) the automated testing of digital processes, allowing people to focus on business activities that add more value. RPA is part of a broader shift to automation, amid a “perfect storm” of technology that includes AI, machine learning, big data, robotics and the Internet of Things. This move towards greater automation will impact every industry. In fact, Gartner analysts have predicted that 85% of large organizations will have some form of RPA implemented by 2022, and it’s only […]

In the clothing industry, FashionExperts focuses on software selection and implementation, logistics projects, business intelligence, outsourcing, interim management and project management, in short: Everything except fashion! IT Doel supports FashionExperts to bridge the gap between the eCommerce and ERP business processes and to connect the eCommerce and ERP software seamlessly. Would you like to know more about integrations between your eCommerce solutions and your ERP solution, please contact us to discuss the possibilities!

An eCommerce plan consists of a number of parts that I will describe below. Request the free template eCommerceplan via the contact form, to use it for further implementation. Step 1: You start by writing a summary of the company, how did it come into existence, what are the main products/services and what distinguishes you from other companies. Mission, vision and core values ​​are also discussed here. Then describe the current situation . Step 2: Second, include a strategic plan. This section contains a market analysis with information about the competitors, suppliers and customers (target group) of your company. What […]

If you start with a webshop or you want to replace the current software or a piece of software, the possibilities seem endless. Once you know exactly what the webshop  should look like and what you and your audience want, you’ve come a long way. But then you have to investment an amount of money, to build the shop. How do you know whether this investment is the right one? So much software and many more partners that can take care of the implementation, the offers are diverse on what you will get. Then it is good to know what […]

NavExperts is a team of specialists in the field of ERP, among other things, who know how to achieve the best results in Microsoft Dynamics (365 BC, NAV or AX) with a targeted approach. With a result-oriented approach, they build a bridge between the business processes and the software. IT Doel supports NavExperts with the gap between the eCommerce and ERP business processes and to connect the eCommerce and ERP software seamlessly. Would you like to know more about integrations between your eCommerce solutions and Microsoft Dynamics (365 BC, NAV or AX), contact us to discuss the possibilities!